Quality Policy Statement

Vincent and Gorbing Associates, chartered architects, is committed to continually improving client satisfaction by providing the highest level of service, through its Quality Management System, QMS 2017, and achieving and maintaining conformity with the international quality management standard ISO 9001:2015.

Establishing a quality policy:
The directors of VGA, who are referred to as ‘Top Management’ in ISO 9001, have established, implement and maintain a quality policy that:

Communicating the quality policy:

Client Satisfaction is the focus of the quality policy:

Top Management monitors this regularly in the following ways:

  1. Through feedback requested from client representatives responsible for commissioning and managing architectural services - see Client Feedback Questionnaire. This allows for ratings to be awarded on a scale from 1 (poor) to 5 (excellent) on five stated topics*

  2. Through monthly project reviews by top management, using self-assessment by the project manager, on a similar scale to (1) above*

  3. Through monthly directors’ and management team meetings for all VGL divisions

  4. Through specific and targeted marketing meetings

*The company’s quality objective is to achieve a minimum score of 4 (good) on all aspects of project delivery. All scores of 3 (average) or below on will be highlighted for corrective action to improve the quality of service provision.

QMS 2017

Quality Policy Statement